Our Promise
The promise we make you is simple: our best, every time. That starts with a commitment to individualized care; we never rush you or your pet, we always look at them with fresh eyes, and make sure that they are cared for like we would want our own to be cared for. We use state-of-the-art technology and facilities to deliver a level of care you would want for any member of your family. And we make sure, every visit, you and your pet get exactly what you need. So when you walk through our doors… exhale a little. Because we’ll make your lives better.
Our Promise
The promise we make you is simple: our best, every time. That starts with a commitment to individualized care; we never rush you or your pet, we always look at them with fresh eyes, and make sure that they are cared for like we would want our own to be cared for. We use state-of-the-art technology and facilities to deliver a level of care you would want for any member of your family. And we make sure, every visit, you and your pet get exactly what you need. So when you walk through our doors… exhale a little. Because we’ll make your lives better.
When your pet looks at you, they don’t see flaws. They don’t see imperfections. They don’t see mistakes. They see a hero. We’ll help you care for them like one.
Our Partner
We believe that exceptional veterinary medicine means a true partnership with you. We take the time to understand you.
Our Partner
We believe that exceptional veterinary medicine means a true partnership with you. We take the time to understand you.
To make everything feel a little easier.
To see your pet and your concerns through your eyes.
To comfort you when you are anxious, and to educate you when you are curious.
Here, you will feel empowered to play an active role in your pet’s care. And you will have a team behind you that you can always trust to make exactly the difference you need.
Put pets first.
Our first priority is always with the health, happiness, and comfort of our patients. Our care advice is based only on what is best for the pet.
Trust the parent.
We trust parents to make the right decisions for themselves and their pets and invite them to actively participate in care alongside us.
Authentically human.
Caring for a pet involves the full spectrum of emotions, from joy to grief. We know when to be fun, and when to be serious. At all times, we foster supportive, positive, and authentically human hospital culture.
Good neighbors.
Although our business is growing, we retain the attitude and spirit of a neighborhood vet. We get to know our clients' families and are proud to play an active role in our local communities.
Shake things up.
We are always looking for a better way. In an industry that hasn't seen a lot of innovation, we are experimenting with new ways of delivering care, delighting customers, and infusing our hospitals with fresh ideas.
We follow a few basic principles in everything we do. We call them our Pillars. Collectively, they are our north star.
A Cara Family Neighborhood Vet
Wow! What a pleasant surprise and breath of positivity! I have 2 rescue hound dogs – a sweet sweet senior and an anxious young buddy. The entire team treated us with kindness from the moment we walked into the door. They were gentle, caring, and thorough. Dr. Love spent a lot of time with us, making sure all our needs were met. Her assistants were present and upbeat. They worked so well together! In the past, we have dreaded trips to the vet. However, this experience has completely changed how I feel. Thank you Mercer Street – I am feeling grateful.
Mercer Street has been nothing short of fabulous for my little Wilson. Every single person I’ve interacted with on staff has been so gracious and kind. They were able to squeeze Wilson in when he got sick twice and always provide me with the most thoughtful, thorough information. They’re always looking out for the best interest of Willie and myself. They also follow up to check up on him the day or days after is visit. 11/10 would recommend!
So so grateful for the staff here! They really take their time to make the animals and humans alike comfortable and their passion really shows. Our favorite vet tech, Maddy, makes our pups feel at home and excited from the minute they walk in.